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FAQ's


Before You Buy

Is it possible to view or test drive your vans?
Yes, you can view and test drive any of our used vans before purchase. However, new vans are not kept at our site in Bristol and can be anywhere in the UK. This does mean that a test drive of a new van with us is not possible, however you can always test drive locally, or using one of our used but nearly new vans.

Am I eligible for finance?
Any person over the age of 18, and any business can apply for finance with us. We work as a credit broker, and so acceptance is at the discretion of our carefully selected finance providers. All applications are subject to a credit check and affordability assessment.

When do I need to pay a deposit?
In order to secure a vehicle, we require a small holding deposit. This can be as little as £250 for a used van, or £500 for a new van. Balance payments are not due until the van is ready, our sales team will keep you up to date.

Do you charge an arrangement fee?
No, we don’t! Unlike a lot of dealerships and brokers, we do not charge an arrangement fee. These fees can come under many names such as admin fee, document fee, acceptance fee, etc.

However, some of our finance providers may charge their own admin fee. Our sales team will always make you aware of any finance charges, and you will have plenty of time to read your finance documents before signing.

How quickly can I get my vehicle?
Most of our used vans are ready to go as soon as today! However, if the van is new into stock, we may need some time to prepare it to our high standards.
With new vans, delivery for in stock vans typically within 7-10 working days. For new vans not in stock, factory order times can take up to 6 months. Our sales team will keep you up to date.

What happens if I’m not happy with my vehicle?
We are here to work with you. If for any reason you are not happy with a van purchased from us, please let us know. Customer satisfaction is important to us, and we always do our best for our customers.

Can I appeal the outcome from a vehicle related complaint?
If both parties cannot reach a satisfactory solution, any complaint should be referred to the following:
Trading Standards Services
PO Box 270
Guildhall
London
EC2P 2EJ


Ordering Your Van

How do I buy a used van?
Used vans can be ordered over the phone or at our showroom in Bristol. We always advise viewing a used van before purchase, however if you are not local to us, we can send detailed videos and photographs on request.

How do I buy / lease a new van?
Ordering your new van couldn’t be easier. As a paperless office you can order your van from your phone. Deposit payments are taken by card via phone or by bank transfer online, our order forms and most finance documents are e-signature.

My finance comes to an end very soon, what do I do?
Get in touch with our sales team. Whether you bought your current van from us or another dealer, we can help renew your finance agreement and get you on the road in another brand new van.

Is my mileage relevant to the van finance?
If you have taken your van on a lease agreement or hire purchase with a balloon, the likelihood is that yes, your mileage is important. Your estimate mileage will have been used to calculate your payments based on the estimate final value of the van at the end of the lease.

Will I have to pass a credit check to finance a van?
Yes, you will need to pass a credit check to be approved by our finance providers. We have a selection of finance providers in order to have a lender suitable for your credit profile.

Where does my new van come from?
New vans are provided by our main dealer partners, anywhere in the UK.

How is my new van or pick-up truck delivered?
Our free delivery on all new vans is by driver. This means that our new vans come with delivery mileage only.

We offer deliver on used vans; costs depend on your location to Bristol. Again, this service is for driven delivery, ask our sales team for an estimate.


Part Exchange

Do you take part exchange?
Yes, we do. Any van, any age, any mileage and any condition, we will consider your van in part exchange. This is available for new and used van purchases. We will settle any outstanding finance for you, and we can collect your part exchange if you are not local to us.

I am not local, can I still part exchange?
Yes, you can! We can value your van without seeing it with our online appraisal form, and we can even collect it when delivering your new van.

How do you value my van?
Based on information you give us we can value your van in minutes using CAP, and industry standard valuation system. We will need the know about your van, including vehicle registration, mileage, condition report, service history, etc.

As we retail the majority of vans taken in part exchange our self, there is no “middle man”. This means you will get the best price from us.

What if I have finance outstanding?
We can take this into consideration and settle any existing finance for you, as part of the deal. If there is equity in your part exchange, we can move this on as deposit for the new van, or you can see it as cash back.

I was so impressed with Chris and the team at Van Sales UK. All of my questions were answered immediately (even in the evening!) and I was super impressed with the service as well as the quality of the van. Couldn’t recommend highly enough. Thank you
Caroline L.
07:09 19 Sep 20
Amazing service, incredible truck. Chris managed to turn the truck round in 72hr and even come in on his day off, to fit in with my schedule of travel from South Wales. Cant thank him enough for his service and the extra work he completed on the truck at no extra cost, as he wanted everything to be perfect before I purchased. Keeping me informed every step of the way, often in his own time at night, due to my work commitments during the day. THANKS AGAIN! See you in a few years when I upgrade to a newer model.
Scott C.
16:48 13 Sep 20
Whole process made easy, thanks very much.
Andy M.
06:00 22 Aug 20
Absolutely fabulous service from start to finish. Great price, regular updates and delivered professionally by smart .polite. helpfull chaps. Can't recommend them enough !!!
Andy F.
09:21 19 Aug 20
Hi,I bought the van and delivery was on wheels and I am not very happy.The Van was not as described (no front parking sensors), I call the agent to explain ,they said will call back but nothing happen.I am no very happy with the service.
Lunca D.
17:43 18 Aug 20
Great service, helpful and responsive and punctual
Joshua S.
13:55 14 Aug 20
definately going to recommend Uk van sales to everyone one of the best experience i had with the team specially Ali,Emma and Adam from start of my application till delivery of the they were very helpful in every step
awais B.
13:45 14 Aug 20
A great service. Constant updates on the delivery by Sarah Potter. Nothing ever too much bother. I would definitely recommend.
Michael H.
09:48 13 Aug 20
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