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FAQ's


Before You Buy

Is it possible to view or test drive your vans?
Yes, you can view and test drive any of our used vans before purchase. However, new vans are not kept at our site in Bristol and can be anywhere in the UK. This does mean that a test drive of a new van with us is not possible, however you can always test drive locally, or using one of our used but nearly new vans.

Am I eligible for finance?
Any person over the age of 18, and any business can apply for finance with us. We work as a credit broker, and so acceptance is at the discretion of our carefully selected finance providers. All applications are subject to a credit check and affordability assessment.

When do I need to pay a deposit?
In order to secure a vehicle, we require a small holding deposit. This can be as little as £250 for a used van, or £500 for a new van. Balance payments are not due until the van is ready, our sales team will keep you up to date.

Do you charge an arrangement fee?
No, we don’t! Unlike a lot of dealerships and brokers, we do not charge an arrangement fee. These fees can come under many names such as admin fee, document fee, acceptance fee, etc.

However, some of our finance providers may charge their own admin fee. Our sales team will always make you aware of any finance charges, and you will have plenty of time to read your finance documents before signing.

How quickly can I get my vehicle?
Most of our used vans are ready to go as soon as today! However, if the van is new into stock, we may need some time to prepare it to our high standards.
With new vans, delivery for in stock vans typically within 7-10 working days. For new vans not in stock, factory order times can take up to 6 months. Our sales team will keep you up to date.

What happens if I’m not happy with my vehicle?
We are here to work with you. If for any reason you are not happy with a van purchased from us, please let us know. Customer satisfaction is important to us, and we always do our best for our customers.

Can I appeal the outcome from a vehicle related complaint?
If both parties cannot reach a satisfactory solution, any complaint should be referred to the following:
Trading Standards Services
PO Box 270
Guildhall
London
EC2P 2EJ


Ordering Your Van

How do I buy a used van?
Used vans can be ordered over the phone or at our showroom in Bristol. We always advise viewing a used van before purchase, however if you are not local to us, we can send detailed videos and photographs on request.

How do I buy / lease a new van?
Ordering your new van couldn’t be easier. As a paperless office you can order your van from your phone. Deposit payments are taken by card via phone or by bank transfer online, our order forms and most finance documents are e-signature.

My finance comes to an end very soon, what do I do?
Get in touch with our sales team. Whether you bought your current van from us or another dealer, we can help renew your finance agreement and get you on the road in another brand new van.

Is my mileage relevant to the van finance?
If you have taken your van on a lease agreement or hire purchase with a balloon, the likelihood is that yes, your mileage is important. Your estimate mileage will have been used to calculate your payments based on the estimate final value of the van at the end of the lease.

Will I have to pass a credit check to finance a van?
Yes, you will need to pass a credit check to be approved by our finance providers. We have a selection of finance providers in order to have a lender suitable for your credit profile.

Where does my new van come from?
New vans are provided by our main dealer partners, anywhere in the UK.

How is my new van or pick-up truck delivered?
Our free delivery on all new vans is by driver. This means that our new vans come with delivery mileage only.

We offer deliver on used vans; costs depend on your location to Bristol. Again, this service is for driven delivery, ask our sales team for an estimate.


Part Exchange

Do you take part exchange?
Yes, we do. Any van, any age, any mileage and any condition, we will consider your van in part exchange. This is available for new and used van purchases. We will settle any outstanding finance for you, and we can collect your part exchange if you are not local to us.

I am not local, can I still part exchange?
Yes, you can! We can value your van without seeing it with our online appraisal form, and we can even collect it when delivering your new van.

How do you value my van?
Based on information you give us we can value your van in minutes using CAP, and industry standard valuation system. We will need the know about your van, including vehicle registration, mileage, condition report, service history, etc.

As we retail the majority of vans taken in part exchange our self, there is no “middle man”. This means you will get the best price from us.

What if I have finance outstanding?
We can take this into consideration and settle any existing finance for you, as part of the deal. If there is equity in your part exchange, we can move this on as deposit for the new van, or you can see it as cash back.

Van Sales UK
4.8
Based on 414 reviews
Fantastic service from beginning to end I dealt with Jake wheelock very responsive to my e mails and the hole transaction was simpleVan arrived as arranged and my trade in vehicle was collected with problem and no trying to alter the price agreed for the PXI would recommend 10/10 service
Neil M.
1719151606
Great service from first contact through to collection. Thanks to Jake, Faith and all the team for finding and supplying my van.
James
1719056560
Purchased my new ford platinum and Theo brown’s help was 1st class . Quickly responding to all emails and calls answering anything I needed to know to help get my deal over the line . Thank you again Theo I be back in touch at Christmas with my next order 👍😊
Rob D.
1718738029
Dealt with Jake Wheelock through the whole process, who has gone above and beyond to not only secure me the best deal possible, but make sure I was happy at each stage, many other retailers who I tried to strike a deal with wouldn’t even entertain a couple of minute conversation, Jake made sure from the first minute we spoke he knew what I wanted and he made it happen along with his team. Would recommend them to anyone and when we look to buy again later on I will be in contact with Jake and his team again! Customer service 10/10
Thomas M.
1718360761
Service was super good from start to finish.
Ray J.
1718132177
I never thought acquiring a new van could be easy as it was with VANAWAYS, the whole process from making enquiries to van delivery was just within the range of only 2 weeks.van is perfect and just like the way I wanted it to be.Steven Barnett my account handler was very professional and very friendly throughout the whole process. thanks Steven, thanks VANAWAYS and everyone that contributed to make this a success.
Cyrus A.
1717577056
Quick response from Rob. I’d seen a van online with a stupidly low monthly price. Sent a request for the quote and just got a call the next day. No hard sell. The quote was actually cheaper than what the website said. Initially couldn’t get the finance through (my credit history) but within 3 hours it was sorted with another lender that Rob sorted for me.Van was delivered for free to my door, 2 weeks to the day from my first enquiry. Absolutely over the moon with my new Ford Custom and Rob and Vanaways service. Definitely would recommend!
Stephen
1717534845
Paul
1717428018
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