Who we are?

Vanaways UK Limited is a registered company in the UK, Company registration number 09467651, and is based at 68 Macrae Road, Eden Business Park, Bristol, BS20 0DD.

Vanaways UK Ltd, Trading as Van Sale UK is authorised and regulated by the Financial Conduct Authority (FRN 940695).

We take data protection seriously and are registered with the Information Commissioner’s Office on the Data Protection Register – Registration Number ZA171670. What finance packages can we offer? Vanaways UK Limited is a credit broker and not a lender.

We can introduce you to a carefully selected group of lenders who may be able to assist in offering finance for your vehicle. Our panel of lenders is able to offer you various finance products, including but not limited to; Hire Purchase, Finance Lease, Contract Hire, and Lease Purchase.

• We will arrange finance on your behalf but the finance provider will decide which finance product they are happy to offer you based on a number of factors including your risk profile.
• We are not financial advisors and do not offer financial advice.
• You are responsible for deciding whether any finance product offered is suitable and meets your needs. If you are unsure you should seek professional third-party advice before proceeding.
• The decision as to whether to enter into any credit agreement on the terms offered is yours.
• We act as an introducer to the finance company. We are not acting on your behalf although we will work to ensure that your interests are considered at all times and you are treated fairly.
• We may receive a commission payment from the lender when arranging finance.

What will you have to pay us for our services?

When acting as a credit broker we rely on commission and fees when arranging a car on contract hire, we reserve the right to charge an arrangement fee not exceeding £200 + VAT (£240). This fee is charged for our services to arrange the sale, order the vehicle, arranging the finance, and arranging free delivery to you. How do I complain? You can make a complaint by contacting us in writing at Vanaways UK Ltd, 68 Macrae Road, Eden Office Park, Bristol, BS20 0DD. By calling 0117 2052 992 or by emailing info@vanaways.co.uk. We aim to resolve your complaint in a timely and professional manner. You are also able to take advantage of the BVRLA Conciliation Service to help resolve your issue, details of this are found at www.bvrla.co.uk . If you are still not satisfied then you are entitled to refer it to the Financial Ombudsman Service, Exchange Tower, London. E14 9SR.